CLIENT SERVICES
Frequently Asked Questions
Everything you need to know about orders, shipping, materials and more.
At ELVORIQUE, every detail matters. Explore answers to common questions to ensure a seamless and confident experience.
HOW LONG DOES IT TAKE TO PREPARE MY ORDER?
Each piece is carefully made, inspected and prepared for dispatch within 7–10 business days after your order is confirmed.
CAN I CHANGE OR CANCEL MY ORDER?
Please contact Client Care as soon as possible. Because many pieces are made to order, changes or cancellations may not be possible once production has started.
HOW LONG DOES SHIPPING TAKE?
International air shipping typically takes 8–15 days after dispatch. Delivery times may vary by destination and customs clearance.
HOW WILL MY ORDER BE SHIPPED?
All orders are shipped by air with trusted international carriers. Tracking details are sent by email once your order has been dispatched.
WHAT METALS DO YOU OFFER?
We offer 10K, 14K and 18K white, yellow or rose gold, 950 platinum and sterling silver.
WHAT IS THE QUALITY OF YOUR LAB-GROWN DIAMONDS?
Our lab-grown diamonds are selected in D–E color and VS1–VS2 clarity. We also offer a curated range of colored gemstones.
CAN I CUSTOMIZE A PIECE?
Selected designs can be customized in metal, stone, size and other details. Contact Client Care before ordering to discuss your requirements.
WHAT IS YOUR RETURN POLICY?
If your item has a quality issue, contact us within 30 days of ordering. We will respond within 24 hours, and ELVORIQUE will cover return shipping for confirmed quality issues.
WHAT DOES THE LIFETIME WARRANTY COVER?
We provide complimentary lifetime repair and care service. Customers are responsible for shipping costs.
HOW DO I CARE FOR MY JEWELRY?
Store each piece separately, avoid harsh chemicals and impact, and clean it gently with a soft cloth. Contact us when professional care is needed.
WHICH PAYMENT METHODS DO YOU ACCEPT?
Available payment methods are shown securely at checkout and may vary by country or region.
HOW CAN I TRACK MY ORDER?
Once your order has shipped, we will email you a tracking number and carrier link.
STILL NEED HELP?
Our Client Care team is here to assist with orders, delivery, warranty and product questions.