Shipping & Returns

ELVORIQUE Client Care

Shipping & Returns

Thoughtful service, from our atelier to your door.

Worldwide delivery

Shipping

Every piece is handcrafted, inspected and carefully prepared before it begins its journey to you. We ship worldwide by air with trusted international carriers.

  • Production & quality inspection: 7–12 business days
  • Delivered by Yanwen, DHL, UPS or FedEx

30-day quality return

Returns for Quality Issues

If your piece has a verified quality issue, submit a return request through our official channels within 30 days of your order. We will provide a return and refund solution within 24 hours.

  • For confirmed product-quality issues, ELVORIQUE covers return shipping in full
  • Submit your request through your order, email or WhatsApp

A lifetime of care

Lifetime Repair & Care

We offer complimentary lifetime repair and maintenance. Simply send your jewelry to our manufacturing atelier with your repair or care request, and our specialists will look after it with the same precision used to create it.

  • Complimentary repair and maintenance service
  • Customer covers shipping to our manufacturing atelier
Jewelry care and repair

We're here to help

Need help with your order?

Contact us through the channel that is most convenient for you.